We can collect personal data about you when you use these Services. We have created this Confidentiality Policy to explain what we do with it.
What is personal data?
Personal data (‘Data’) is information that makes it possible to identify you:
- directly, such as your name or email address;
- or indirectly, such as your customer number or IP address.
We collect your Data when you use our Services.
We store your Data only for the time needed to carry out the operations for which it was collected, except when we need to assert our legal rights or are legally required to retain it for a different period of time. At the end of these retention periods, your Data is erased or anonymised.
| User action | Data collected | Data usage | Reason for processing (legal basis) | Retention period |
|---|---|---|---|---|
| Purchase of a Ledger product | Name, email address, delivery and billing address, phone number, company name, intra-community VAT number, product bought, delivery method and payment, order amount, currency | Processing orders, invoices and payments, delivery, analytics, preventing fraud, managing complaints and sending notifications | Performance of the contract you agreed with Ledger upon buying one of our products | Active database: 3 months from delivery of the product Archive: 10 years (tax and accounting obligations) |
| Request to receive marketing emails (including our newsletter) | Email address, campaign number, logs | Sending emails on our latest developments, promotions and customer surveys | Consent to receive marketing emails | 3 years from the request |
| Request sent to customer services (on the dedicated platform or through social media) | Name, email and postal address, telephone number (for product exchanges), Handle used on social media, content of our exchanges, identification document (if verification is necessary) | Processing the request, quality control, verifying information is correct and preventing fraud | Ledger’s legitimate interest | 5 years from the request |
| Browsing our websites Please note: We collect your Browsing Data using various technologies such as cookies | Consent or refusal to save cookies on your device | Cookies are saved (or not saved) on the device | Legitimate interest | 6 months from the user’s decision |
| IP address, operating system, browser, devices used, date and time of visit, URLs of clickstream to, through and from our website, products viewed and searched, download errors, duration of visit on certain pages, interaction between pages | Processing the request, quality control, verifying information is correct and preventing fraud | Ledger’s legitimate interest | 5 years from the request |
We share your Data with:
The administrative or legal authorities or any other authorised third party where this data sharing is set out in law.
We implement all technical and organisational measures we deem necessary to safeguard your Data at an appropriate level of security, including:
To assess the level of appropriate security, we take into account, among other things, the nature of the Data and the risks its processing presents. Although we strive to ensure an optimal protection of your Data, we would remind you that transmitting information on the Internet is not entirely secure.
We can modify our Confidentiality Policy if we deem it necessary or if the law requires it, and you accept these modifications in continuing to use our Services.