Welcome to oledger.store.
You are about to make a purchase on the Website – excellent news!
We would like to draw your attention to the fact that, depending on the payment method you selected when making your payment, you are purchasing the Products either from Ledger or our partner Flow (more details below). Working with Flow allows Ledger to offer you additional payment methods for purchasing Products, such as Sofort, Trustly and iDEAL, the availability of which depends on where you are located geographically.
Don’t worry – whatever you decide, you will receive the same quality Products, shipped by Ledger (either as seller or in the name and on behalf of Flow).
| Your payment method: | Seller | The general conditions applicable to your Product purchase are: |
|---|---|---|
| You wish to pay using Visa, Mastercard, American Express, Bitpay Paypal, crypto.com pay, Dankort or Dotpay | Your seller is Ledger | Ledger’s General Conditions:
https://ledger.com/pages/terms-and- conditions |
| You are using another payment method (Sofort, Trustly, iDEAL or other) | Your seller is Flow | Flow’s General Conditions: https://link.flow.io/ledger/policies/consumer-terms |
To order Products on this Website, you must be at least eighteen (18) years of age and have the legal capacity to enter into contracts. If you place an order on behalf of a company or another legal entity (e.g. an association), you confirm that you have the authority to act on behalf of this entity, and that this entity accepts the terms of the Ledger Conditions.
It is your responsibility to determine and select the Products appropriate to your needs and then follow the order process on the Website.
Please note: Before ordering, make sure that you check that the Products are compatible with products you normally use.
To help you choose the right Product for you, we have designed our Website so that you can easily get the information you need about the features, compatibility (hardware and software) or interoperability of our Products.
We have designed Ledger Products to enable you to easily secure and manage your crypto assets. Before using our Products, it is important to fully understand the specific risks and operating rules of the crypto asset universe. To help you with this, Ledger also provides you with the Ledger Academy. You will find a range of very useful information in addition to the lowdown on our Products.
[If you still have any questions, please do not hesitate to contact our team [Insert link to Ledger Support/ Contact]; we are here to help you.] Once your cart is filled, complete your purchases by following the instructions provided at each step, then check the order summary is accurate before clicking on the "Order" button.
A confirmation email will then be sent to you.
When the Product(s) is/are shipped, you will receive a confirmation accompanied by the invoice.
At its sole discretion, Ledger may apply quantity restrictions to orders placed on the Website. If you wish to purchase our Products in larger quantities, please contact us.
The prices invoiced for the Products are the prices displayed on the Website’s payment page once you confirm your order, after having checked it (and modified it if necessary). The prices expressed in cryptocurrency are the prices provided by our exchange rate supplier at the time of the order.
Ledger reserves the right to change the price of the Products displayed on the Website at any time without notice, before a purchase is made.
Our prices are provided to you before tax and/or after tax. Please note that the price displayed on the Website home page is an estimate based on your IP address and geographical location.
Please note: Why can the price displayed on the payment page sometimes differ from the price displayed on the Website home page?
Applicable taxes
- For certain countries (the European Union, certain states of the United States, Switzerland, Japan, Canada and Australia), the price to be paid includes tax (it includes applicable taxes such as VAT, sales tax, goods and services tax or any other consumer taxes). For countries outside these territories, the price given excludes taxes.
- If your IP address does not match your delivery address or if you reside in a region of the European Union where VAT rules do not apply (see: https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/territorial-status-eu-countries-certain-territories_fr), the price charged may differ from the price displayed on the homepage. The final price that will be invoiced is displayed at the time of payment, depending on the place of delivery and the currency selected.
Customs duties
Finally, for deliveries outside the European Union, please note that some countries or states may apply customs duties, and/or increase certain taxes for which you are solely responsible. Therefore, when you place an order, it is your responsibility to inform the local authorities of any prior formality and/or payment of duties and taxes of any kind related to importing the products.
Ledger may from time to time offer discounts, group offers or other promotions (hereinafter "Promotions") on the Website. Unless otherwise specified, these Promotions are not cumulative. Promotions and Promotion Codes may only apply to certain Product lines.
Shipping costs
The prices displayed for the Products exclude shipping costs, unless explicitly specified on the Website. Shipping costs include order processing and delivery costs. These costs may vary depending on the size, weight of the parcel, choice of carrier and delivery address and are precisely calculated when the order is placed. The applicable shipping costs are added during the order process, depending on the delivery method chosen, and are specified on the summary page before final validation of your order.
The total amount is invoiced at the time of the order. Payment is made at the time of the order prior to shipping.
Payment is made using one of the payment methods accepted by Ledger.
Ledger retains ownership of each product delivered until Ledger receives full payment of the amount due for said product. In the event of non-payment or irregular payment, Ledger reserves the right, after registration, to suspend or cancel the order and/or delivery.
The Products are delivered to the delivery address that you provide to us when placing your order.
Depending on your delivery address, you may be offered a choice of one or more delivery service providers with their respective rates. Where you have a choice between different delivery methods, you are asked to select the provider of your choice.
The risk of loss and damage to the Products is transferred to you upon delivery (i.e. when you physically take possession of the Product, or when the Product is physically delivered to the person you have designated).
In the event of damage to the package or an apparent anomaly (damaged package, opened, etc.), you must follow the procedure set out by the delivery company. In any event, the carrier will provide you with a written document that you can use to make your complaint. You must also inform Ledger of such defect(s), specifying the order number, no later than eight days after delivery.
Delivery times are specified when you place your order. They are provided for information purposes only and may vary depending on the delivery companies. Ledger cannot be held liable for delays caused by the delivery company. However, if Ledger is unable to deliver the Product to you within a reasonable time, within thirty (30) days of your order date, you may cancel your order and obtain a refund of the price paid.
If – through your actions – the delivery could not be made or your parcel was not claimed at a collection point after thirty (30) days, Ledger reserves the right to cancel your order and refund the purchase price to you.
If you are a Consumer Customer, you have a fourteen (14) day right of withdrawal pursuant to European consumer protection laws.
To make it easier for you to exercise this right, we provide you with all the information set out in the European Union's standardised information sheet below.
Your right of withdrawal
You have the right to withdraw from this agreement within fourteen days without having to give any reason.
The withdrawal period (or cooling-off period) expires fourteen days after the day on which you, or a third party designated by you other than the carrier, physically takes possession of the item (or the last item in the case of a single order)
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this agreement by means of a straightforward statement (e.g. letter sent by post or email).
You can contact us by email at _________ or by post by writing to Ledger - 1, rue du Mail, 75002 Paris, France.
You can use the withdrawal form template that we provide on our website [see form in appendix below] but this is not mandatory. If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail).
To be within the withdrawal period, you just need to send your statement about exercising your right of withdrawal before the withdrawal period expires.
The effects of your withdrawal
If you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (except for additional costs due to your choosing, where applicable, a delivery method other than the less costly standard delivery method we offer) without excessive delay and, in any event, no later than fourteen days from the date on which you informed us of your decision to withdraw from this agreement. We will make the refund using the same payment method you used for the original transaction unless you explicitly agree a different method; in any case, this refund will not incur any costs for you.
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We may defer the refund until we have received the item or until you have provided proof of shipment of the item, whichever occurs first.
You must return the item to us at [address] without undue delay and in any event no later than fourteen days after you have let us know of your decision to withdraw from this agreement. You are deemed to be within this period if you return the item before the fourteen-day period expires.
You are only liable for depreciation of the item resulting from handling of the item that goes beyond what is necessary to establish the item's nature, characteristics and proper functioning.
Specific rules and exceptions
If a product that is part of a bundled offer is returned, you must return the entire bundle in its original packaging for a full refund.
For textile products, we do not accept returns of products that have already been worn (except for a short time to check the size/fit) or products that have been washed. The returned product must be in its original condition and in its original packaging.
For any complaints about the Products, please use the contact form available here.